At Nature Tofu, we are committed to delivering fresh and high-quality tofu and food products. Due to the perishable nature of our products, please read this policy carefully before placing an order on https://naturetofu.com/.
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1. No Return Policy
As our products are perishable food items, returns, exchanges, or replacements are not accepted once the order has been delivered.
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2. Refund Eligibility
Refunds are applicable only under the following conditions:
Duplicate Transaction:
If your account is charged more than once for the same order due to a technical or payment error, the excess amount will be refunded.
After verification, we may provide:
A refund, at our sole discretion.
Requests made after 24 hours of payment done is not accepted.
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3. Refund Processing Time
Approved refunds will be processed and credited within 5–7 business days.
The amount will be credited to the original mode of payment.
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4. Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order is dispatched or delivered, cancellation is not allowed.
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6. Contact Us
For refund-related concerns, please contact:
📧 Email: naturetofu@gmail.com
📞 Phone: +91 9811899713
🌐 Website: https://naturetofu.com/
🏢 Address: FD-10, Avantika-2, Ghaziabad, Uttar Pradesh – 201002